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    BOOK AN APPOINTMENT

    Cashier cum Insurance Handler

    Job type

    FullTime

    Place of work

    Clinic District 7

    Expires on

    6/30/2026

    Job Description

    • Duties and responsibilities of the cashier will include greeting customers when entering or leaving our establishment, maintaining a clean and tidy checkout area and keeping reports of payments, cash and insurance transactions.
    • 1. Related to Cashier work:
    • Performing cashier related functions like posting charges to patient accounts and handle cash/card payments accurately, issue electronic invoices (VAT) as requested.
    • Understanding the workflow, products of the clinic and advising patients about it when necessary;
    • Understanding pricing regulations and following discount strategy;
    • Daily, weekly, monthly, quarterly yearly reporting (sales revenue, customer receivables reconciliation, bank transactions etc…) to Line Manager/BOD or anytime when requested;
    • Solving problems by proactively communicating with patients and colleagues
    • Thoroughly understanding and adhesion to payment and cash handling policies and procedures;
    • Using proper telephone etiquette when handling phone conversation with patients;
    • Using proper mail, phone and message handling procedures;
    • Reading, understanding and following all company’s announcements and Standard Operating Procedure (SOPs);
    • Attending department meetings and trainings when required;
    • Reporting any unusual occurrences or requests to the line manager;
    • Maintaining clean and tidy checkout areas;
    • Keeping reports of transactions;
    • Always pleasantly dealing with customers to ensure full satisfaction
    • 2. Related to Insurance claim handling:
    • Understanding the Insurance and direct billing services and know all entities we are contracted;
    • Knowing all products we have contract for, recognize the cards, know the package contents;
    • Able to inform the clients about the details of medical fee and procedures
    • Contacting insurance claim centers for confirmation for direct billing cases and handle strict follow-up;
    • Explaining patient’s insured benefits & handle patient’s complaints if any;
    • Ensure the confidentiality of customers’ personal information, medical conditions, and insurance records in accordance with the regulations of the clinic and insurance providers.
    • Saving &checking all claims documents before sending to Insurance company for reimbursement on a daily basis
    • Coordinating with other departments (reception, medical staff for medical documents and accountant for debt balance) for job supporting;
    • Following up cases & updating Insurance Manager or Front Desk or Accounting Dept on cases;
    • Updating insurance-related information from Insurance Manager;
    • Other tasks as assigned by line manager or BOD;

    Job Requirements

     

    • Good  communication skills with the ability to understand customer psychology and handle issues effectively.
    • Strong organizational skills and the ability to manage multiple tasks simultaneously.
    • Positive working attitude with a strong willingness to learn and self-improve.
    • Team-oriented and flexible able to adapt to different working situations.
    • Farmiliar with office equipment such as computers, printers, landline phones, and other supporting work-related software.
    • College or University degree preferred.
    • 1–2 years of working experience in healthcare, service industries, or as a receptionist in restaurants or hotels.
    • Good communication skills in both English and Vietnamese; additional languages such as Japanese or Korean is a plus.

     

    Benefits

    • Yearly bonus base on business efficiency
    • Get periodic health checks according to company policy
    • Performance review once a year
    • Discount promotion for staff and relatives up to 60%
    • Young, friendly and professional working environment
    • Being trained and developed professional skills, career
    • Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

    Contact Info

    • 📩 Interested candidates are invited to send their CV (in English or Vietnamese) to the following email address: recruitment@careplusvn.com

      📧 Email subject format: Appply for [Position]_Full name

      📞 For further information, please contact HR Department:
      (028) 7300 4059 – Ext: 6644

    Apply now


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