Learn, capture customer needs, and successfully consult Careplus products and services through reception channels: Hotline/Facebook/Website/Zalo….
Handling customer complaints related to Careplus products and services
Caring, supporting customers & contributing to improving service quality at the Clinic
Mastering the operation process, understanding Careplus products and services
Understand the marketing programs, examination packages, and affiliate programs with banks, and insurance companies...
Learn, consult, capture & book appointments for Customers including Corporate & Retail customers
Coordinate with FO in taking care, answering questions, supporting and improving customer satisfaction.
Perform some other tasks as assigned by CS Leader
Job Requirements
College Degree or above.
Experience in the Medical or HealthCare Industry is ideal.
Minimum 1-year experience in Customer Service and Call Center.
Excellent Customer Service.
Good communication and problem-solving skills, Customer satisfaction oriented.
Good English is plus
Have knowledge in Sales skills.
Important: YOU MUST BE A TEAM PLAYER.
Benefits
To be entitled to full benefits under the Labor Law, Social Insurance,...
Get periodic health checks according to company policy
Young, friendly, and professional working environment
Being trained and developing professional skills, career
To improve English skills, improve self-confidence
Contact Info
Candidates interested in applicants please send a CV (English/Vietnamese) via email: recruitment@careplusvn.com (Please specify a mail header: "Apply for ...... position"