Performing cashier-related functions like posting charges to patient accounts;
Understanding the workflow, products of the clinic inside out and advising patients about it when necessary;
Understanding pricing regulations and following promotional/discounting strategies;
Daily, weekly, monthly, quarterly, and yearly reporting (sales revenue, customer receivables reconciliation, bank transactions, etc…) to Line Manager/BOD or anytime when requested;
Solving problems by proactively communicating with patients and colleagues
Thoroughly understanding and follow payment and cash handling policies and procedures;
Receiving phone calls from patients politely and thoughtfully;
Support/assist the Front Desk team in handling clients/incoming phone calls when necessary (busy days of operation, corporate Health Check..);
Using proper mail, phone, and message handling procedures;
Reading, understanding, and following all company’s announcements and Standard Operating Procedure (SOPs);
Participate in courses and meetings when necessary
Reporting any unusual occurrences or requests to the line manager;
Maintaining clean and tidy checkout areas;
Keeping reports of transactions;
Related to Insurance handling
Understanding the Insurance and direct billing services and knowing clearly all signed terms;
Knowing all products inside out and recognizing the cards, know the package contents;
Be able to inform the clients about the details of medical fee and procedures;
Contacting insurance claim centers for confirmation for direct billing cases and handling rigidly follow-up;
Explain the patient's covered benefits and handle patient complaints if applicable;
Save & check all claim documents before sending them to the Insurance company for daily reimbursement;
Coordinating with other departments (reception, medical staff, medical documents and accountant for debt balance) for job supporting;
Following up on cases & updating Insurance Manager or Front Desk or Accounting Dept on cases;
Updating insurance-related information from Insurance Manager;
Other tasks as assigned by the line manager or BOD;
Job Requirements
At least College degree in Cashier/Insurance;
Experience in Cashier at Clinic/Hospital;
Customer satisfaction-oriented;
Meticulously, computational and sales skills;
English fluency is an advantage
Proficient in Microsoft office knowledge and familiarity with electronic equipment (e.g. cash register, card payment terminals);
Good at Excel
Benefits
Yearly bonus base on business efficiency
Get periodic health checks according to company policy
Health Insurance
Performance review once a year
Discount promotion for staff and relatives up to 60%
Young, friendly and professional working environment
Being trained and developed professional skills, career
Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!
Contact Info
Candidates interested in applicants please send CV (English/Vietnamese) via email: recruitment@careplusvn.com (Please specify a mail header: "Apply for ...... position"